New measures seek to streamline local services and strengthen accountability through open performance tracking.
Performance tracking
Dashboards monitor targets for permits, sanitation, and social services.
Citizen input
Mobile channels simplify reporting and suggestions.
Capacity building
Training programmes focus on planning and financial management.
Inter‑agency coordination
Task forces align responsibilities and timelines.
Safeguards
Grievance redress mechanisms protect citizens.
Key context
- Public forums will review quarterly progress.
- Open‑data portals share service metrics.
- Peer learning exchanges build best practice.
Outlook
Stakeholders expect incremental progress over the next two quarters, with delivery milestones shaping public expectations and budget decisions.
